Refund policy

Return and Refund Policy

We want you to love your case. If something isn't right, here's how returns work.

30-day returns
You can return most items within 30 days of delivery for a refund. Items must be unused, in their original condition, and in the original packaging.

Items we can't accept
- Screen protectors that have been applied or removed from their packaging
- Items that are damaged from use, or that are missing parts
- Gift cards

Damaged, defective or wrong items
If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you won't pay for return shipping.

How to start a return
1. Email mycellcovers@gmail.com with your order number and the reason for the return.
2. We'll reply with return instructions and the return address.
3. Ship the item back. Unless the item was damaged, defective or wrong, return shipping is paid by you and isn't refundable.

Items sent back without first contacting us can't be accepted.

Refunds
Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5-10 business days. Your bank or card company may take a few more days to post it. Original shipping charges aren't refunded unless the return is because of our mistake.

Exchanges
To get a different model or color, return the original item for a refund and place a new order.

Questions
Contact us at mycellcovers@gmail.com.